Service Drive Consulting and Training That Delivers Real Results
Fixed Ops Doc provides Service Drive Consulting and Training designed to transform the way dealership service teams engage customers, build trust, and drive profitable growth. Our proven WOW-CARound™ methodology replaces outdated, transactional walk-around inspections with a relationship-driven process that improves customer satisfaction, increases approval rates, and strengthens long-term retention.
If your service department struggles with low CSI, inconsistent advisor performance, or missed revenue opportunities, our hands-on consulting and training programs deliver measurable improvement—fast.
The Problem with Traditional Service Drive Processes
Why Most Service Drives Underperform
Most dealership service drives rely on a transactional walk-around process focused on protecting the store instead of serving the guest. Advisors are trained to look for pre-existing damage, judge buying intent, and rush through inspections—creating friction, mistrust, and missed opportunities.
The result?
- Low trust at the write-up
- Inconsistent advisor performance
- Poor safety item closing rates
- Declining retention and CSI scores
Fixed Ops Doc Service Drive Consulting and Training replaces this outdated approach with a repeatable, experience-based process that eliminates friction and builds confidence from the very first interaction.
The WOW-CARound™ Method
A Proven Service Drive Training System That Builds Trust
Our Service Drive Consulting and Training centers around the WOW-CARound™ Inspection, a structured yet human approach that focuses on passion, ownership, urgency, and follow-through.
Key elements of the WOW-CARound™ process include:
- Relationship-first engagement before transitioning to transaction
- Consistent word tracks that overcome time, price, and trust objections
- A six-point walk-around process that reinforces safety, care, and professionalism
- “Perfect Practice” training that ensures every advisor executes the process the same way, every time
This method turns the service drive into a trust-building performance, not a checklist—leading to higher approval rates and a dramatically better guest experience.
Measureable Results for Advisors, Departments, and Dealers
Why Service Drive Consulting and Training Pays Off
When advisors execute the WOW-CARound™ consistently, everyone wins:
Guests: Higher trust, better experiences, and confidence in recommended services
Advisors: Fewer objections, less stress, higher approval rates
Technicians: Increased flat-rate hours and stronger advisor relationships
Service Department: Improved production, reduced unapplied labor, higher ESI
Dealership: Increased retention, repeat business, and long-term sales growth
Our Service Drive Consulting and Training programs focus on execution, accountability, and measurable outcomes—not theory.
